Sama Airlines is one of the Low Coast Carrier operating in Saudi Arabia which I often use for travelling Riyadh to Jeddah or Dammam due to its cheaper airfares. Planes are old and seatings have lesser space, no extra legroom, no free meals onboard, FA’s were robotic without smile. NasAir is another LCC but their service is better and planes are new, which I can compare to our Cebu Pacific Airways in the Philippines.
I had planned a trip to Jeddah months before having paid by credit card 1 way ticket Riyadh to Jeddah thru Sama but was unable to travel on the specific dates so I had to re-scheduled by flight on Sept. 2 and added additional fees which cost me more than the airfare if I took Saudi Airlines. But 6 days before my scheduled flight I happend to visit their website and was shocked to find that Sama Airlines suspended all their flight operation starting 24 August 2010 due to SR1 billion loss! They stated on their website that they will arrange flights from other airlines for guest holding confirmed tickets and wait for their call/sms confirmation. I had to call their office to verify and was able to speak with a lady agent who assured me that I will be contacted soon. Days are approaching for my flight scheduled but no advise from Sama. I called them for 4 consecutive days and emailed them twice but I received no answer from any of them. On the day of my travel I went straight to the airport at earlier time hoping that I can talk to someone from them but unfortunately all their office were close and no representative at the airport to talk to. I had no choice but to buy a new plane ticket from Saudi airlines. Good thing they’ve added flights to Jeddah this Ramadan were there’s high demand of travel for Umrah pilgrims. My problem now is how to refund my paid ticket since nobody from their side can be contacted.